![]() We tried several things, including removing the Envy 5660, reinstalling, and checking for latest updates. Chat line with the 3rd party Microsoft rep. I tried removing and reinstalling and checking for HP printer updates. My computer recognized the printer but would not print or scan. That is when the Envy 5660 would no longer work. 2 days ago, I downloaded the latest Windows 10 update. It even works with Windows 10, so I know it was COMPATIBLE.Ģ. Have had HP Envy 5660 printer/scanner for over 3 years and it has worked great. Here is what happened and why I am HAPPY with end result.ġ. The reply indicated that these people do not know what they are doing and only read a set script. Since I posted, I have been getting replies that I said the Envy 5660 was not compatible with Windows 10, also get "nailed" for saying Microsoft rep (after spending 3-4 hours working with them over the phone and on my computer) is not a Microsoft rep butĪ 3rd party that Microsoft hires.
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